8 Steps to a Successful Collection Call

There are eight steps to a successful telephone collection call. Yes, eight steps sound a little overwhelming, but don’t panic! This is really a very simple process. You’ll see that these steps make logical sense and flow easily from one to the other. Continue reading

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How to Prepare for Collection Calls

As mentioned in the previous blog, Four Reasons Employees Avoid Making Collection Calls, employees are often unsure of what to say when they make collection calls. To ward off this excuse, we’re going to explain how to prepare for collection calls. Continue reading

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Four Reasons Employees Avoid Making Collection Calls

Four Reasons Your Employees Don't Make Collection CallsThe most practical, effective and efficient option when making collections is to pick up the phone and ask for your money. Yes, you would get the best results if you could visit every single person face-to-face, but that’s not always practical.  However, even though using the telephone is vastly more effective than collection mail, many people hesitate to pick up the phone and make that important call. Continue reading

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The #1 Way to Collect a Large Past Due Account

Personal VisitFor understandable reasons, the personal visit is often the least used collection method. Most people would prefer to avoid the awkwardness of confronting their customers face-to-face. However, as Martin demonstrates by the following story, a personal visit can be the most effective method of collection. Continue reading

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The Secret to Effective Collection Mail

Collection MailThough collection letters are typically the most used collection method, they are proven to be the least effective. It’s true that sending collection mail is quick and easy.  And, even better, you avoid directly confronting the customer. However, it buys the customer time, and we all know by now that time is the weapon of the debtor. Continue reading

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